Terms and Conditions of Sale (T&Cs)
These Terms and Conditions of Sale (T&Cs) govern the contractual relationship between Khulu African Adventure® (hereinafter referred to as “the Provider”) and the Client (hereinafter referred to as “the Client”), concerning purchases made on the website www.khuluafricanadventure.com and services related to travel planning. By confirming an order or accepting a quote, the Client acknowledges having read and accepted these terms without reservation.
Scope of Application
These T&Cs apply to all product sales and services offered by Khulu African Adventure® on its website www.khuluafricanadventure.com. The Client expressly accepts these T&Cs by placing an order or validating a quote and acknowledges having had the opportunity to review these terms before any transaction.
Services
These general terms and conditions govern the contractual relationship between Khulu African Adventure® (hereinafter referred to as “the Provider”) and the Client (hereinafter referred to as “the Client”) for services related to travel planning. These services are provided by Khulu African Adventure® as a travel advisor and planner, not as a travel agency. Khulu African Adventure® does not handle the booking of travel services, which remain the exclusive responsibility of the Client. As a consultant, Khulu African Adventure® is responsible for creating tailor-made itineraries, providing personalized advice, and offering information on destinations.
The Client may receive a detailed quote outlining the services offered, their price, and the payment terms. The quote is valid for 30 days from the date of issue. After this period, Khulu African Adventure® reserves the right to adjust prices and conditions. The confirmation of the quote and the signing of a contract will formalize the Client’s agreement to proceed with the travel planning.
Payment for services is made via bank transfer, according to the terms indicated on the invoice. Payment must be made within 30 days of the invoice date. In case of late payment, interest will be charged at the legal rate.
Changes to the trip plan after confirmation must be requested in writing, and Khulu African Adventure® will make every effort to accommodate the Client’s requests, subject to availability and additional fees. In case of cancellation by the Client, no refund will be issued, unless an exceptional case is accepted by Khulu African Adventure®.
Liability
Khulu African Adventure® cannot be held responsible for cancellations, modifications, delays, or any other incidents concerning third-party booking services (flights, hotels, transportation, etc.), or the consequences thereof.
The Client acknowledges that Khulu African Adventure® is not responsible for errors or omissions regarding the documents necessary for the trip, including but not limited to: passports, travel visas, international driving permits, mandatory or recommended vaccinations, and any other administrative documents required for the trip.
It is the Client’s responsibility to verify the validity and compliance of their documents before departure and ensure they have all the necessary documents for their trip. Khulu African Adventure® strongly recommends the Client consult with relevant authorities to ensure the compliance of their documents before departure. Khulu African Adventure® will not be held responsible for any consequences arising from missing or incorrect documents, including refusals of entry to destination countries or access to reserved services.
The Client is also responsible for obtaining appropriate travel insurance to cover potential risks related to their trip.
Products
The products offered by Khulu African Adventure® include merchandise items, decorations, clothing, and accessories. They are described in detail on the website. Khulu African Adventure® commits to supplying products as described, subject to stock availability.
Product offers are valid within the limits of available stock. In case of unavailability of a product after order confirmation, Khulu African Adventure® will inform the Client and offer an alternative solution or proceed with a refund if the product cannot be replaced.
Prices
The prices of products and services are indicated in euros (€), inclusive of all taxes (VAT), unless stated otherwise. Delivery charges and any additional fees will be specified at the time of order.
Prices for travel and planning services are also specified in the quote provided to the Client and are valid for 30 days from the date of issue.
Orders
The order process is fully managed through the website www.khuluafricanadventure.com. An order is considered confirmed when payment has been confirmed. Any validated order results in a payment obligation for the Client.
The Client may cancel their order before shipment by contacting customer service at the following address: contact@khuluafricanadventure.com. In case of cancellation, a refund will be processed as soon as possible.
Payment
Payments can be made by credit card (Visa, MasterCard, etc.) or via PayPal.
All payments made on the website are secure. The site uses a secure protocol (SSL) to ensure the confidentiality and security of payment data. Payment information is never stored by Khulu African Adventure®.
Modifications and Cancellations
Requests for modifications to travel services or products must be made in writing and are subject to Khulu African Adventure®‘s approval.
In case of cancellation by the Client, no refund will be issued unless an exceptional case is reviewed and accepted by Khulu African Adventure®. Cancellation fees may apply depending on the circumstances.
Legal Warranties
All products sold by Khulu African Adventure® are covered by the legal warranty of conformity and the warranty against hidden defects, in accordance with the provisions of articles L. 217-4 et seq. of the French Consumer Code.
The Client must retain proof of purchase (invoice or other) in order to assert their warranty rights.
Intellectual Property
All elements on the website www.khuluafricanadventure.com, including texts, images, logos, custom itineraries, maps, travel photos, videos, graphics, and designs, are the exclusive property of Khulu African Adventure®. Any reproduction, distribution, modification, or use of these elements in any way is prohibited and may result in legal action.
Disputes & Applicable Law
These T&Cs are governed by French law, as well as applicable international conventions. In case of a dispute with an international Client, both parties agree to seek an amicable solution. If no agreement is reached, the competent court will be that of the location of Khulu African Adventure®‘s registered office. For international clients, these terms will be interpreted in accordance with French law and relevant international regulations.
